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Home > Orders & Return Policy
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Secure Online Ordering
Our site uses SSL secure encryption for the checkout process whenever contact and payment information is entered—you can be assured that your contact and credit card details remain confidential at all times. You will see either a locked padlock or a blue key in the bottom of your browser window to signify a secure connection.
Order by Mail/Post or Fax
The easiest way to order is to:
- Provide your full contact and shipping information, i.e., name, address, phone number and e-mail address. If faxing your order, please include complete credit card billing information.
- Include product name(s), model number(s) and quantity.
- We will then e-mail you the total cost of your order plus shipping and tax (NJ state residents only).
If mailing your order, please make checks or money order payable to EDC Depot LLC. Order will be held until check clears.
EDC Depot LLC
30 Warren Street
Clifton, NJ 07013
Phone: 973-279-0994
Fax: 973-279-0996
Please do NOT e-mail credit card information to EDC Depot, e-mail orders will not be accepted or processed.
When is my credit card charged?
Credit cards of U.S. residents are charged at the time an order is shipped. In regard to international orders, we do not process credit card transactions until your order is ready to be shipped.
Shipping Charges
All items are shipped via U.S. Priority Mail. Shipping costs are calculated based on the shipping weight of your order. International orders have higher shipping costs. Please contact us for a shipping quote. Due to an increase in credit card fraud, international orders paying with a credit card are accepted on a case by case basis. The decision to process and fulfill the order is at our discretion. We do not accept orders from Nigeria, Iran, North Korea, Malaysia or Indonesia.
Out-of-Stock Items
We strive to have every item advertised on our website in stock ready for immediate shipping. Occasionally, during periods of high demand, we may be out of stock of a particular item—should this happen we will e-mail you upon receipt of your order to advise you of our expected delivery date.
30 Day Return Policy
If within 30 days from receipt of your order you decide that you wish to return your order to us—we will gladly refund your purchase. Most of our products have a manufacturer's warranty. Therefore, if a product that you purchased from this website is defective, please contact the manufacturer first.
This return policy is subject to the following conditions:
- The goods must be in unused and re-saleable condition.
- The refund applies to product only, shipping charges are non refundable.
- The goods must to returned to us, postage paid, by a secure delivery method. We cannot be responsible for goods which do not reach us.
- There is a 20% restocking fee on all returns
Disclaimer
It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from EDCdepot.com. Absolutely, no sales to minors. By placing an order, the buyer represents that the products will be used in a lawful manner, they have checked with their local, state and federal authorities that the products ordered are legal to possess and sell, and that he/she is of legal age. EDCdepot.com will not be held liable for the misuse of any product purchased from EDCdepot.com
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